5. ORDER PROCESS

5.1. After registration, the User logs into the webshop, or may begin shopping without registration.

5.2. The User places the selected products into the cart. The User may view the contents of the cart at any time by clicking on the “cart” icon.

5.3. The User sets the quantity of the product(s) they wish to purchase.

5.4. If the User does not wish to purchase additional products, they check the quantity of the items they intend to buy. The contents of the cart can be deleted by clicking the “delete – X” icon. To finalize the quantity, the User clicks the “+ / –” icons.

5.5. The User provides the delivery address and then selects the shipping/payment method. The available payment methods are as follows:

5.5.1. Payment methods:

• Cash payment:
  The User has the option to pay the price of the ordered products in cash by depositing the amount into the Service Provider’s bank account.
• Bank transfer:
  The User is required to transfer the price of the ordered products to the bank account specified in the confirmation email within 3 days. Once the amount is credited to the Service Provider’s bank account, the User becomes entitled to receive the product(s) in the manner they selected.
• Online card payment:
  The User has the option to pay the total amount of the order online by bank card through the secure payment system of the financial service provider used by the Service Provider.

5.5.2. Shipping cost:

Free of charge.

5.6. The total amount payable—based on the order summary and confirmation email—includes all costs. In accordance with Section 6:127 of the Hungarian Civil Code, the User must, without delay, verify that the quality and quantity of the ordered product(s) are appropriate. Delivery of the product(s) takes place on working days between 8:00 and 17:00.

5.7. After providing the required data, the User can submit the order by clicking the “place order” button; however, before doing so, they may review the provided information once more, add a comment to the order, or communicate any additional request related to the order via email.

5.8. By placing the order, the User acknowledges that pursuant to Section 15 and other relevant provisions (e.g. Section 20) of Government Decree 45/2014 (II. 26.), the order entails a payment obligation.

5.9. Correction of data entry errors:
Before completing the ordering process, the User may return to the previous step at any time to correct any entered data. In detail: during the ordering process, it is possible to view and modify the contents of the cart if the cart does not contain the items the User intends to purchase.

If the cart contains the desired quantity, the User can enter the number of items they wish to order in the quantity input field. If the User wishes to remove products from the cart, they can click the “X” or “delete” button. During the ordering process, the User continuously has the opportunity to correct or delete the entered data. The User can also request corrections for any errors after submitting the order via phone or email.

5.10. After submitting the order, the User will receive a confirmation via email. If this confirmation does not reach the User within a reasonable period expected for the type of service, but no later than 48 hours from the submission of the order, the User is released from any offer binding or contractual obligations. The order and its confirmation are considered received by the Provider and the User when they become accessible to them. The Provider excludes responsibility for the confirmation if it is not received on time due to the User providing an incorrect email address during registration or if the User’s email storage is full and unable to receive messages.

5.11. The User acknowledges that the confirmation mentioned in the previous section is an automatic confirmation and does not create a contract. The contract is concluded when the Provider, following the automatic confirmation described in the previous section, notifies the User in a subsequent email about the order details and expected fulfillment.

5.12. Publication of Customer Reviews, Rules
Only consumer reviews submitted by customers who have purchased or used the product appear on our webshop. We do not selectively display reviews to show only positive feedback. It is strictly prohibited to post false consumer reviews or recommendations to promote our products.

 

7. RIGHT OF WITHDRAWAL

7.1. In accordance with Directive 2011/83/EU of the European Parliament and of the Council, and Government Decree 45/2014 (II.26.) on detailed rules regarding contracts between consumers and businesses, the Consumer has the right of withdrawal without giving any reason.

The consumer may exercise their right of withdrawal or termination:

a) In the case of a contract for the sale of goods:

• aa) for the product itself,

• ab) in the case of multiple goods if the individual products are delivered at different times, for the last product delivered,

• ac) in the case of a product consisting of multiple items or units, for the last item or unit delivered,

• ad) if the product is to be supplied regularly within a specified period, for the first delivery.

This right may be exercised within fourteen days from the day the consumer, or a third party other than the carrier designated by the consumer, takes possession of the product(s).

If the Provider provides a service, the consumer may exercise the right of withdrawal or termination within fourteen days from the conclusion of the contract.

If the Provider fails to provide this information, the 14-day withdrawal period is extended by twelve months. If the Provider provides the information after the 14-day period but within 12 months of receiving the product or concluding the contract, the withdrawal period is fourteen days from the date the information is provided.

7.2. The Consumer may exercise the right of withdrawal through a clear statement to that effect or by using the declaration form specified in Annex 2 of Government Decree 45/2014 (II.26.).

7.3. The withdrawal period expires fourteen days after the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of the product.

7.4. The Consumer may also exercise the right of withdrawal during the period between the conclusion of the contract and the receipt of the product.

7.5. The direct cost of returning the product shall be borne by the Consumer; the Provider has not undertaken to bear this cost.

7.6. In the case of exercising the right of withdrawal, the Consumer shall not bear any costs other than the cost of returning the product.

7.7. The right of withdrawal does not apply to the Consumer in the case of goods that are not pre-manufactured and are produced according to the Consumer’s instructions or at their explicit request, or goods that are clearly personalized for the consumer.

7.8. The Consumer may also not exercise the right of withdrawal in the following cases (complete list of exceptions under the Decree, Section 29 (1)):

a) For contracts for the provision of services, after the service has been fully performed, except when the contract creates a payment obligation for the consumer, and the performance began with the consumer’s express prior consent and acknowledgment that they would lose their right of withdrawal once the service was fully performed;
b) For goods or services whose price or fee depends on fluctuations in the financial market beyond the control of the business, within the period specified in Section 20 (2);
c) For non-pre-manufactured goods produced according to the consumer’s instructions or at their explicit request, or goods clearly personalized for the consumer;
d) For perishable goods or goods whose quality deteriorates quickly;
e) For goods sealed for health or hygiene reasons which cannot be returned once unsealed after delivery;
f) For goods which, by their nature, cannot be separated from other items after delivery;
g) For alcoholic beverages whose actual value depends on market fluctuations beyond the control of the business and whose price was agreed upon at the time of the sales contract, but delivery can occur only after the 30th day from the conclusion of the contract;
h) For service contracts where the business visits the consumer at their explicit request for urgent repair or maintenance work;
i) For sealed audio or video recordings, or computer software, if the seal is broken after delivery;
j) For newspapers, magazines, and periodicals, except for subscription contracts;
k) For contracts concluded at a public auction;