Shipping and Return

Shipping

We offer multiple shipping options to ensure reliable and flexible delivery worldwide.

European Union

FedEx® Regional Economy

  • Flat rate: €30
  • Free shipping on orders over €500
  • Fast and fully tracked delivery

 

United Kingdom

FedEx® Regional Economy

  • Flat rate: €30
  • Free shipping on orders over €500
  • Fast and fully tracked delivery

 

United States of America

FedEx International Economy®

  • Flat rate: €105
  • Free shipping on orders over €1000
  • Fast and fully tracked delivery


Canada

FedEx International Economy®

  • Flat rate: €135
  • Free shipping on orders over €1350
  • Fast and fully tracked delivery

 

Israel

FedEx International Economy®

  • Flat rate: €145
  • Free shipping on orders over €1450
  • Fast and fully tracked delivery

 

Australia

FedEx International Economy®

  • Flat rate: €145
  • Free shipping on orders over €1450
  • Fast and fully tracked delivery

International Shipping

 

We ship to the following regions:

  • European countries outside the EU
  • United Kingdom
  • North America
  • South America
  • Australia
  • Asia
  • Middle East

Shipping rates and delivery times vary by zone and will be calculated at checkout.

Additional Information

  • All orders are shipped with tracking
  • Processing time: typically 5–7 business days
  • Delivery times depend on location and selected shipping method

 

Returns & Exchanges

Martius Jewelry

At Martius, every piece is more than an object — it is a statement, a symbol, a fragment of a story forged in metal.
We believe in craftsmanship, intention, and clarity — including when it comes to your purchase.

Right of Withdrawal (EU Customers)

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please contact us at:
info@martiusjewelry.com

Once your request is submitted, you have an additional 14 days to return the item.

Eligibility for Returns

To be eligible for a return:

  • The item must be unworn and in original condition
  • It must be returned in its original packaging
  • Proof of purchase is required

You may handle the product only to the extent necessary to establish its nature and characteristics — as you would in a physical store.

If the item shows signs of wear beyond this, we reserve the right to deduct a proportional amount from the refund.

Custom & Made-to-Order Pieces

Each Martius piece is crafted with intention.

Items that are:

  • made-to-order
  • custom-sized
  • personalized (e.g. engraving)

are non-refundable, in accordance with EU consumer law.

These pieces are created specifically for you — and cannot be resold.

Refunds

Once the returned item has been received and inspected:

  • We will issue a refund within 14 days
  • The refund includes the purchase price 

We may withhold the refund until:

  • the item has been received, or
  • proof of return shipment has been provided

Refunds are issued using the original payment method.

Return Shipping

  • The cost of return shipping is the responsibility of the customer
  • We recommend using a tracked and insured shipping method

Martius is not responsible for items lost or damaged during return transit.

Exchanges

We understand that choosing the perfect size or piece can take precision.

While refunds may not apply to custom items, we may offer:

  • size exchanges
  • adjustments where possible

Please contact us — we aim to find a solution.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery at:
info@martiusjewelry.com

We will resolve the issue with priority.

Final Note

Martius pieces are not mass-produced objects —
they are artifacts of intent, shaped by hand and philosophy.

We stand behind every piece we create —
and we expect them to stand with you.