Shipping
We believe that every piece carries meaning — and its journey to you should reflect the same care with which it was created.
✅ FREE SHIPPING on orders over €250 within the EU
✅ FREE SHIPPING on orders over €500 worldwide
All orders are shipped via FedEx. A tracking number will be provided once your order has been dispatched.
Each piece is carefully prepared and packaged. Orders are typically shipped within 5–7 business days.
Delivery usually takes 2–5 business days depending on destination.
Returns & Right of Withdrawal
We stand behind every piece we create. If, for any reason, you decide not to keep your item, you have the right to withdraw from your purchase.
In accordance with EU consumer protection laws, you have the right to withdraw from your order within 14 days of receiving the product, without providing a reason.
To exercise your right of withdrawal, please contact us at:
📩 refund@martiusjewelry.com
Conditions for Return
To be eligible for a return:
✅ The item must be returned within 14 days of delivery
✅ The item must be unworn, unused, and in its original condition
✅ The item must be returned in its original packaging
✅ Proof of purchase is required
You are responsible for the return shipping costs unless the item is faulty or incorrect.
Exceptions (Non-Returnable Items)
Each Martius piece is crafted with intention. Some items are inherently personal and therefore cannot be returned:
❌ Custom-made or made-to-order pieces
❌ Engraved or personalized items
These exceptions are in accordance with EU regulations regarding goods made to the consumer’s specifications.
Damaged or Incorrect Items
If your piece arrives damaged, defective, or incorrect:
✅ You are entitled to a replacement or full refund
✅ Please notify us within 48 hours of delivery
✅ Include clear photos of the issue to help us resolve it quickly
Refunds
Once your return is received and inspected:
✅ Refunds will be issued to the original payment method
✅ Please allow 5–10 business days for processing
Final Note
Our pieces are designed to endure — both in form and meaning.
We encourage mindful purchasing, but we remain here should anything not meet your expectations.
This policy may be updated without prior notice.
